arrowHome Friday, 09 May 2008
Online Training Directory


 
 
 
Providing World Class Customer Service—at a Profit Live Online Training Meeting - 9/24/04
Tuesday, 24 August 2004

Providing World Class Customer Service at a Profit Live Online Training Meeting

In today's market, customers are demanding more and companies are offering less. As sales and service professionals we are the pinch point in the middle. Its true, you don't always control the policies and the procedures that you have to communicate. You do control how the message is communicated, and THAT is the key to Providing  World Class Service - At a Profit.

Your customers maybe satisfied; they may think you're fast enough and friendly enough, your quality is acceptable and prices reasonable. However, when a competitor offers a better price, better terms or more options, the customer is gone. Why is that? Because satisfied customers are not always loyal customers.

Over and over organizations lose their competitive advantage not on price or quality but on how it "feels" to them. The loyal customer wants to feel good about their experience with your organization. At the heart of  Providing  World Class Service - At a Profit is learning how to inspire customer loyalty by creating environments of success by mastering  6 key behaviors. 

Discover:

  1. What your customers are saying behind your backs
  2. The right way to communicate any message to any customer and any time
  3. Why the customer is not always right and why the customer's reality is always right
  4. That the speed of your response does not equal how smart you are
  5. How to be open and honest with all customers, and have them be open and honest with you
  6. Why making the customer feel OK is more important that you getting your emotional needs met.
  7. The only way to measure customer loyalty
  8. To uncover your customers real problems quickly, and solve them immediately
  9. How to create positive gossip in and around your product or service

Go here to register for the live online training meeting.

Last Updated ( Tuesday, 25 January 2005 )
Top Ten Voice Mail Tactics of Top Sales Pros Live Training Teleseminar - 8/30/04
Sunday, 15 August 2004

Top Ten Voice Mail Tactics of Top Sales Pros Live Training Teleseminar

What can be done to radically increase your chances of getting a call back? Ask yourself these questions:

  1. "How many of my calls get returned?"
  2. "How exciting or intriguing are my messages?"
  3. "Do I know the key phases that create a desire to respond?"

Learn TEN of the most outstanding, creative ways to use the voice mail to get your calls returned by the decision maker!

On August 30th, 2004 at 9am PT, Gerry Layo of Professional Sales Coach, Inc. is bringing you ten more of the Top Tactics to navigate that Voice Mail Monster that we all face in telephone communication today! He will share more of the tactics used by the top pros when facing that electronic gatekeeper named VoiceMail.

This latest addition of the teleseminar series is entitled "The Top Ten Voice Mail Tactics of The Top Sales Pros".  You will learn:

  1. How to get bailed out of voice mail jail
  2. Sure fire ways to get your call returned
  3. Learn creative and intriguing ways to get around the electronic gatekeeper every time

It is the salesperson's responsibility an DUTY to be creative, and innovative in today's marketplace. Are you the least bit intriguing or creative in your approach? It seems that there are armies of sales people out there that are doing and saying the same thing. This is YOUR CALL to stand out and be recognized!

Join us and see why this is Gerry's most reqeusted seminar.

Last Updated ( Monday, 30 August 2004 )
Providing World Class Customer Service-at a Profit Sales Training Teleconference - 9/24/04
Thursday, 29 July 2004

Providing World Class Customer Service-at a Profit Sales Training Teleconference

Customers are demanding more and companies are offering less.

As sales professionals you are the pinch point in the middle. Its true, you don't always control the policies and the procedures. You do control how the message is communicated, and THAT is the key to Providing World Class Service - At a Profit.

Your customers maybe satisfied; they may think you're fast enough and friendly enough, your quality is acceptable and prices reasonable. However, when a competitor offers a better price, better terms or more options, the customer is gone. Why?

Satisfied customers are not always loyal customers. Over and over organizations lose their competitive advantage not on price or quality but on how it "feels" to them. The loyal customer wants to feel good about their experience with your organization.

Join Engage Selling Solutions on September 24, 1004 to discover:

  1. What your customers are saying behind your backs
  2. The right way to communicate any message to any customer and any time
  3. Why the customer is not always right and why the customer's reality is always right
  4. That the speed of your response does not equal how smart you are
  5. How to be open and honest with all customers, and have them be open and honest with you
  6. Why making the customer feel OK is more important that you getting your emotional needs met.
  7. The only way to measure customer loyalty
  8. To uncover your customers real problems quickly, and solve them immediately
  9. How to create positive gossip in and around your product or service

Go here to register for the sales training teleconference.

Last Updated ( Tuesday, 25 January 2005 )
Sections
Main Menu
Home
Web Conferencing
Collaborative Learning
Conference Calling
Distance Learning
eLearning Development
Online Training
Video Conferencing
Web Collaboration
Podcasting
Submit Your News
Contact Us
Sections
TrainersLink RSS
Latest News
Login Form
Username

Password

Remember me
Forgotten your password?
No account yet? Create one
Most Read
Browser Prefs
_ADD_FAV
_MAKE_HOME
Who's Online
We have 20 guests online
 
top
Trainerslink.com © 2004 - 2005 - All rights reserved. Trainerslink.com provides news of online training, web conferencing, and the conference calling industries.
The posting of events or resources on this site does not constitute any official endorsement by Trainerslink.com.   About Trainerslink
Online Training, Conference Calling, Web Conferencing
Archives: Jan '04 Feb 04 Mar '04 Apr '04 May '04 June '04 July '04
See our Online Training Directory