Providing World Class Customer Service-at a Profit Sales Training Teleconference

Customers are demanding more and companies are offering less.

As sales professionals you are the pinch point in the middle. Its true, you don't always control the policies and the procedures. You do control how the message is communicated, and THAT is the key to Providing World Class Service - At a Profit.

Your customers maybe satisfied; they may think you're fast enough and friendly enough, your quality is acceptable and prices reasonable. However, when a competitor offers a better price, better terms or more options, the customer is gone. Why?

Satisfied customers are not always loyal customers. Over and over organizations lose their competitive advantage not on price or quality but on how it "feels" to them. The loyal customer wants to feel good about their experience with your organization.

Join Engage Selling Solutions on September 24, 1004 to discover:

1. What your customers are saying behind your backs
2. The right way to communicate any message to any customer and any time
3. Why the customer is not always right and why the customer's reality is always right
4. That the speed of your response does not equal how smart you are
5. How to be open and honest with all customers, and have them be open and honest with you
6. Why making the customer feel OK is more important that you getting your emotional needs met.
7. The only way to measure customer loyalty
8. To uncover your customers real problems quickly, and solve them immediately
9. How to create positive gossip in and around your product or service

Go here to register for the sales training teleconference.