Voxeo’s VoiceCenter Fusion Servers are the first turnkey telephony platforms to offer VoiceXML IVR, CCXML call control, speech recognition, speech synthesis, call conferencing, call recording and a PSTN-to-SIP Voice over IP (VOIP) gateway in one integrated, rack-mount server. All of the Fusion Server's capabilities are built around the SIP VOIP standard, enabling rapid integration with both existing and new PSTN, PBX, and VOIP deployments.

“VoiceCenter Fusion Servers offer flexible, universal telephony ports with best-of-breed technology from Voxeo, Nuance, ScanSoft, Paraxip, and Intel/Dialogic,” said Zack Angelo, Director of Software Development at Versabar. "Voxeo's turnkey servers uniquely enable us to deploy a single, low-cost platform for any telephony application requirement."

The VoiceCenter Fusion Server’s capabilities include:

- VoiceXML IVR that enables enterprises to create and deploy telephony applications that integrate with their existing web infrastructure to automate recurring sales, service, collections, inquiry and support calls to and from their customers.

- Call Control XML (CCXML) which delivers capabilities to intelligently screen, transfer, and initiate traditional and SIP telephony calls, including integration with call center platforms via a built-in Computer Telephony Integration (CTI) interface.

- Speech Recognition and Synthesis – allows callers to use comfortable, spoken commands to control the Fusion platform, and allows the Fusion platform to respond with human-like spoken audio output.

- Conference Calling – allows up to 48 callers meet in a crystal-clear telephone conference. Plus, the CCXML-based conference calling engine allows enterprises to create custom conference calling applications that integrate with existing directory servers or applications.

- Call recording – provides call logging / recording capabilities on all or a portion of all calls to address call center audit, third party financial verification, corporate security, FCC telesales, and other call recording requirements.

- PSTN-to-SIP VOIP Gateway – connects the Fusion Server's SIP-based features – and external SIP-based telephones or platforms - to any PBX, call center, local phone company, or long distance carrier via built-in analog or digital T1/E1/PRI phone jacks.

Analysts and industry experts at Forrester Research predict that VOIP-based IVR – used at the core of Voxeo’s Fusion Server – will be one of “only a few technology areas "that will generate solid enterprise demand” in 2005.

"This year VOIP is crossing the 'early-adopter chasm' in the United States," said Jeff Pulver, industry expert and CEO of Pulver.com. "VOIP and standards-based application platforms are being deployed by enterprises in 2005, and should see continued growth in 2006 and beyond.”

The VoiceCenter Fusion solution has already won customers in a number of fields, including one of the nation's largest Health Maintenance Organization’s and the United States Department of Defense. Voxeo's VoiceCenter Fusion Servers complement Voxeo’s existing VoiceCenter IVR Software and VoiceCenter IVR hosting solutions, and are available immediately.

Voxeo Corporation is a provider of standards based, hosted and customer premise telephony solutions. These solutions extend versatile IP and XML technologies to make it easy to create, deploy, and maintain the widest variety of telephony applications. Voxeo customers, VARs, resellers, and channel partners leverage these solutions to enhance customer care, reduce costs, and generate new sources of revenue. For more information, visit www.voxeo.com