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CareCentric, a leading provider of technology and outsourcing solutions for home-care providers, has turned customer training into a competitive advantage by using WebEx Training Center, the web-based online training solution from WebEx Communications With WebEx Training Center, CareCentric reduced customer implementation time by 50 percent, doubled the number of customers trained each day, improved customer satisfaction and increased revenue. CareCentric uses WebEx Training Center as part of its Learning Track(TM), a premium online training program of live and on-demand training resources. Learning Track customers can offer their employees unlimited access to recorded
tutorials, interactive user manuals and a full calendar of live online trainings sessions, all delivered through WebEx Training Center. The unique e-commerce capabilities of WebEx Training Center made it possible for CareCentric to transform this advanced training program into a new revenue source.
"WebEx Training Center allows our home care industry customers to quickly and easily rollout new solutions to care givers around the country," said John Festa, president and CEO of CareCentric. "By using WebEx Training Center as
part of Learning Track, our training organization is able to design, deliver and manage industry-leading customer online training. WebEx Training Center allows us to align top-line objectives, bottom-line requirements and customer
satisfaction goals."
The WebEx Training Center on-demand content creation and delivery option is particularly valuable to the CareCentric staff and customers. CareCentric trainers record their live sessions and edit them to create on-demand tutorial
libraries that can be accessed at any time by home-care providers.
"WebEx Training Center helps mid-sized companies such as CareCentric maximize personnel resources, deliver superior service and align business objectives," said Sanjay Dalal, director, Training Center business at WebEx. "CareCentric is in a highly competitive market where it competes directly with several large companies. By offering a superior online training program, CareCentric is able to differentiate its solutions and services, position against larger companies and create new revenue channels."
About WebEx Training Center
Based on the new WebEx MediaTone platform, WebEx Training Center allows companies to extend the value and reach of online training that is in-person and self-paced. Specifically designed to meet the needs of the training professional, WebEx Training Center supports real-time application sharing, on-demand presentation delivery, breakout sessions, virtual hands-on labs and automated assessment and e-commerce capabilities. The application's robust features empower trainers and learners to maximize training resources and create new business opportunities for training organizations. WebEx Training Center is an open service platform, allowing partners and solutions providers
in the content management, training management and self-paced training markets
to integrate with the service.
WebEx is a proud member of the U.S.-based Training Top 100 Leadership Alliance. WebEx Training Center has been recognized for excellence by numerous leading industry organizations, including APX Award's Best Product in the Distance Learning and Collaboration categories by Training Magazine; 4 Star Rating by Training Media Review; and Top Training Product by HR Executive Magazine. |