The use of Centra elearning enables InterSystems to provide extensive customer and employee online training programs, which has resulted in improved customer retention and strengthened customer relationships. Using a subscription delivery model for providing Centra's eLearning solution to customers, InterSystems is not only able to offer customers elearning and development programs in a blended learning environment, it also generates revenue as a result of their unique delivery model.

Centra's strong elearning and development program extends InterSystems' product training well beyond the basics and provides an ideal vehicle for ongoing training on an as-needed basis. The Centra program enables InterSystems to easily provide in-depth focus on topics specific to each customer's unique environment.

"The deeper the knowledge our customers have of our products, the more productive and effective they are, especially when soliciting support from our Worldwide Response Center. The quality and the specificity of our customers' questions has improved since we started using Centra, as they've gained knowledge and familiarity with our products through eLearning," commented Jim Breen, Director of Learning Services at InterSystems.

In the company's implementation of Centra, InterSystems developed eLearning programs for both of their products delivered on the Centra platform. Since that implementation, InterSystems has expanded their elearning and development programs to include learning tracks around specific topics to enable separate program tracks for CACHE and Ensemble.

This latest addition to InterSystems' elearning program provides customers with the flexibility to buy specific elearning tracks they need and ultimately provides InterSystems with another opportunity to interact and educate customers in addition to creating another revenue source.

InterSystems Corporation serves the needs of IT organizations and independent software vendors. InterSystems' innovative products, the CACHE post-relational database and the Ensemble universal integration platform, enable the rapid creation and fast integration of high-performance applications. See www.InterSystems.com for more information.

Centra offers online training and elearning solutions to create workforce efficiencies and enable organizations to share and exchange critical information with geographically distributed customers, partners, prospects and employees. Centra's solutions integrate real-time communications, collaboration and elearning and departmental business processes with specialized applications that increase sales effectiveness, improve collaborative elearning and accelerate enterprise application rollouts. For more information, visit www.centra.com