More IT Departments Look to Third-Party Vendors to Manage Increasingly Complex Service Level Agreements.  The Webinar will be hosted by Enterprise Management Associates (EMA).  EMA is the only industry analyst firm dedicated exclusively to IT Management issues.

The firm conducts comprehensive, in-depth research and analysis on current and emerging concepts, issues, trends, strategies and resources. 

SLM Acceptance and Outsourcing Enterprises are increasingly engaging in multi-source strategies for IT services. Managing relationships with service providers to ensure that service quality objectives are being met requires diligence on the part of those managing Service Level Agreement (SLA) commitments.

This Webinar will feature information taken from EMA's latest research supporting the increasing need to effectively manage external SLAs. In late 2005, EMA conducted its on-line survey with 48 participants, gathering information on current Service Level Management practices and trends within IT organizations.

Almost two-thirds of the respondents said they are currently managing SLAs with the support of external service providers. This market and trend data will be presented along with practical tips for managing external SLAs.

The Webinar will be held on May 31, 2006 12:00 p.m. MT 

Register at http://www.emausa.com/ or call 303-543-9500, ext. 112